How to Fix Samsung Cloud Backup/Sync Failed
Last Updated on April 15, 2024 by Jack RobertsonSamsung Cloud, the default backup service of your Samsung, is used by millions of Samsung users to keep their data safe. While lots of Samsung users are enjoying its all-rounded data backup benefits of it, a small group of Samsung users have issues using it.
One of which is that Samsung Cloud failed to back up data on their Samsung phones. As described, when this occurs, Samsung will stop saving data from your Samsung to the cloud automatically. Sometimes, even if you hit Back Up Now to save data manually, it will simply fail.
To help you fix this issue and continue to use Samsung Cloud to save your device data, we’ve run some research, and below are all the methods you can try.
Fix Samsung Cloud Backup/Sync Failed:
- Method 1: Charge your Samsung When Samsung Backup Failed
- Method 2: Check the Cloud usage When Samsung Backup Failed
- Method 3: Reboot your Samsung Device When Samsung Backup Failed
- Method 4: Reconfigure the Network Connection When Samsung Backup Failed
- Method 5: Log Back into your Samsung Account When Samsung Backup Failed
- Method 6: Update Samsung Software and Samsung Cloud When Samsung Backup Failed
- Tip: How to Back Up your Samsung Device Data when Samsung Cloud Sync Failed
Method 1: Charge your Samsung When Samsung Backup Failed
Be it auto backup or manual backup, Samsung Cloud will consume power to save your data to the cloud. And due to Samsung’s policy, if your Samsung has lower than 15% power, any attempt of sync and backup will fail.
So, check your Samsung battery remaining, charge it when it’s lower than 15%. And you can just leave the home be, as Samsung Cloud will then sync the phone data to the cloud automatically when the power is sufficient.
Method 2: Check the Cloud usage When Samsung Backup Failed
Samsung Cloud is free for the first 15 GB capacity. When you use all the 15GB, what will happen? Samsung Cloud will just stop syncing any byte of data to the drive.
Now, launch Settings, go to Cloud and accounts - Samsung Cloud. There, you can see a circle chart there to show you the how many storage are used.
If it's full, try to delete some data from the cloud by unchecking some options below. This removes some data from the backup.
Or go to Settings - Apps - App Settings (three dots) - Show System Apps - Samsung Cloud - Storage - Clear Data - Clear Cache. This will erase all the caches from the app and release some space.
If you have too much data for backup, deleting caches is not helping, try to pay for a bigger capacity then.
Method 3: Reboot your Samsung Device When Samsung Backup Failed
Whenever we encounter issues on our Samsung, there’s always one general solution we can try - reboot your Samsung.
By rebooting the Samsung, some of the wrong settings and bugs will be removed. To reboot your phone, simply press down your Samsung phone’s power button until there is a window pop-up appearance. A restart option will appear and simply select it to restart the phone device.
Method 4:Reconfigure the Network Connection When Samsung Backup Failed
By default, Samsung Cloud will sync your Samsung data via Wi-Fi. So, if you’re using mobile data, Samsung Cloud backup will just fail. You can change the backup settings through Settings - Cloud and Settings - Manage cloud storage - Settings (three dots) - Sync using Wi-Fi only.
On the new screen, choose to allow using mobile data to back up data to Samsung Cloud.
Tip: Weak Network Connection Ruins Backup
Performing Samsung Cloud data backup requires that the network connection is strong or reliable. A network connection that is unusable or weak can lead to the failure of Samsung Cloud backup.
To fix this particular problem, change the type of network connection. You can change from cellular data network to a Wi-Fi network connection or vice versa.
Method 5: Log Back in your Samsung Account When Samsung Backup Failed
Another valid solution is to log out your Samsung account on the phone first, and log back in. So far, there’s no explanation for this method, telling us why it would work. But it’s definitely worth a try since many who had this issue fixed it by logging back in their account.
So, let’s follow their experience and open the Settings app on your Samsung. Proceed to the Cloud and Account option, and choose Samsung Cloud.
Open a menu by simply tapping on the 3 dot icon and in the list displayed select Settings. Choose the Remove account option to exit your account and at that point, add the account back to your Samsung phone.
Method 6: Update Samsung Software and Samsung Cloud When Samsung Backup Failed
Samsung Inc. never stops upgrading their software. And if you’re still using the old Samsung cloud or software, update it or them. Errors happen when the system and the program are incompatible. Also, an update will fix most of the simple bugs from your Samsung phone.
Samsung Inc. never stops upgrading their software. And if you’re still using the old Samsung cloud or software, update it or them. Errors happen when the system and the program are incompatible. Also, an update will fix most of the simple bugs from your Samsung phone.
Before we start to update your Samsung, make sure it has enough power and it’s connected to a stable Wi-Fi network.
To update Samsung software:
- Go to Settings - Software - System updates - Check for system updates - Download and install.
To update Samsung Cloud:
- Go to Galaxy Store - Menu - Updates - Samsung Cloud. On the screen, tap Update and Galaxy Store will start downloading the latest version of Samsung Cloud. Of course, install it as well.
Tip: How to Back Up your Samsung Device Data when Samsung Cloud Sync Failed
If none of the methods solve the error or you’re sick of trying them one by one, you can choose to back up your Samsung with the backup services.
Back Up your Samsung to Computer When Samsung Cloud Won’t Sync
Besides cloud backup services, we can actually try to back up Samsung device data to our computer. This is more reliable, visible and closer, whenever we need it, just turn the computer on and get the backup data.
To do this, we need a professional data backup program, Android Data Backup & Restore. This program is a perfect Samsung Cloud alternative - it backs up everything on your Samsung to a computer with ultimate speed.
You can find the exact benefit with Android Data Backup & Restore - it backs up your photos(which Samsung has removed this from Samsung Cloud), videos, music, contacts, messages, documents, and more.
You can also find something the Samsung Cloud won’t offer - you may encrypt your backup file if you have some secret photos, videos and text messages.
Let’s start to back up your Samsung device to a PC now!
Step 1 Get Android Data Backup & Restore ready
Download the button from the related button below, install it afterward.
Launch the program, choose Android Data Backup & Restore.
Step 2 Start to back up your Samsung
Connect your Samsung to the computer now. It may ask you to enable USB debugging on your Samsung. Do it anyway.
Tip: Enable USB Debugging on Samsung
Settings - System - Build Numbers (tap 7 times). Back to System - Developer Option - USB debugging. Enable the option and exit the Settings app.
Next, on Android Data Backup & Restore, you can start the backup by clicking One-click Backup. The program will back up everything from your Samsung to the computer. Choose a folder to save the backup and click OK to start.
If you prefer a flexible and safer backup, click Device Data Backup. Choose the data that you want to back up. Tick Encrypted Backup and set a password to secure your privacy. Click Start and choose a folder for the backup, click OK to start.
FAQs
There’s a Back Up Now option on both Samsung Cloud and Google One. You can force back up your Samsung with this button on both backup options.
Force back up Samsung to Samsung Cloud:
Force back up Samsung to Samsung Cloud:
Go to Settings - Cloud and accounts - Samsung Cloud - Backup Settings - Back Up Now.
Force bac up Samsung with Google One:
On Settings, go to Google - Backup - Back Up Now to complete.