How to Get Photos off a Broken Samsung Galaxy Phone (Up to S23 Ultra)

Last Updated on April 25, 2023 by Joanna Lake

A great number of Samsung phone users face the problem that the touch screen on their mobile phone is accidentally broken. And it is not uncommon for them to lose photos with their beloved partners or children from their broken devices.

If you are one of them, we are really glad to tell you the fact that your photos are probably still safe and stored in the memory of your phone. But how to get photos from a broken Samsung or other Android mobile phones?

Troubleshoot Your Broken Samsung Phone

There are different ways to get your photos back, but first, you need to check what kind of accident you are facing. After that, there are specific solutions based on your situations.

Step 1: Try to manually restart your Samsung phone and see if the device is still working. Sometimes, the device is only temporarily frozen.

Step 2: Charge your phone and see whether the device will start. If it starts, try to export all photos, since it’s possible that the battery of your Samsung phone is broken or ageing.

Step 3: Check if there are any physically broken Samsung phones, broken screen for instance, you can use an Extraction tool to get the photos out.

Besides recovering from Samsung phone, there are other three resources that may be able to help you get photos back.

Note that the Samsung photos are extracter from this broken Samsung phone, you'd better erase this Samsung device before you give it away or send to a repair center. This is to protect your privacy.

Solution 1. Get Photos from a Broken Samsung Phone with Broken Android Data Extraction

Android Data Extraction is a Samgsung saver which will be able to recover important data (such as photos, contacts, etc) from a broken Samsung device. Moreover, it will help you to fix the frozen, crashed, black screen, or non-respond Samsung phones.

Besides, it adapts to many Samsung phones, such as Samsung Galaxy S4/S5/S6, Samsung Galaxy Note 3/4/5 and Samsung Galaxy Tab.

Step 1: Install the software on your computer or laptop.

You can download an installation package on your PC or Mac. Then click the package to install it.

Broken Android Data Extraction (Win)Broken Android Data Extraction (Win)

Step 2: Open the Broken Android Data Extraction

After the installation, the software will launch automatically and enter the interface. On it you will find several options. You may choose Broken Android Data Extraction to recover your photos.

Step 3: Connecting the phone and the PC.

Use a USB cable to connect your broken Samsung and your computer or laptop. And read the instructions carefully before operation. Then click either the left Start or the right one according to your need to get started.

Step 4: Choosing mobile phone information.

In this step you may select your device name and device model from the drop-down options. Make a double check to guarantee you choose the correct option.

If you are not sure about them, you’d better get your mobile manual to have a look. After the selection, you may click the Confirm button to proceed.

Step 5: Entering Download mode.

Follow the instructions on the screen: switch the mobile off; press the Volume Down button, Power button and Home button at the same time and hold them; press the Volume Up button.

At last click the Start link on the screen. Wait until the repairing of the broken Android system finishes then you can access the data on your Samsung.

Step 6: Recovering.

Choose the pictures you need and click Recover to download them on your computer.

Additionally, it will help you recover deleted call logs from your Samgsung Phone or 1-click to back up the device.

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Solution 2. Get Photos from a Broken Samsung Phone with SD card

Some Samsung phones are compatible with SD cards, such as Galaxy 20, S20+, S20 Ultra, Note10+, S10e, etc. And it is available to back up the photos to SD card.

Suppose you have choose to store photos in SD card, it will be easier to recover the photos on Broken Samsung phone:

Directly extract the SD card from your Samsung phone, then you can export those photos to your PC with a SD card reader. What’s more, you can insert it to another android phone that has a SD card slot.

Tip:Accidentally deleted photos on SD card? Directly recover them with SD card recovery.

Solution 3. Get Photos from a Broken Samsung Phone with Google Photos

Some photo sharing and storage apps, like Google Photos, will be able to keep photos on Samsung phones. And many users will prefer to upload photos so they can download them on any device.

Thus, if you have uploaded photos from your Samsung phone to Google photos, it will be a great help to get those photos back.

Install Google Photos on your new mobile device and sign in to your google account, then you will see some of the photos again.

Also, it’s capable of downloading those photos to PC: Open Google Photos on a browser, click the check icon on the top left of the pictures to select them. Press the “Shift + D” on your keyboard to save those images to your computer.

Solution 4. Get Photos from a Broken Samsung Phone with Social Media

Have you ever shared some photos with your social media? If yes, then you may be able to get some of them right now.

For instance, you can go to instagram and take a screenshot of your posts or save the photos on Instagram Message.

Plus, you can do it on your new mobile phone or download them to your PC first, then use Android Transfer to import these photos to your Samsung Galaxy phone.

With these 4 methods above, you can get most photos from a broken Samsung Galaxy phone back now.

We highly recommend you download Android Data Recovery to help you deal with data loss on broken phones. And it’s a great pleasure to be helpful. And hope you will share it with your friends.


11. Where are Samsung Gallery Photos stored?

Generally, the photos and videos are instantly stored on your Samsung’s internal memory.

22. How do I retrieve photos from Samsung Cloud?

Sadly, you can’t retrieve photos from Samsung cloud because the Samsung cloud has been closing down since July 1st, 2021. So, if you have migrated the photos to another cloud service, you can download photos from that cloud service.