What to Do when your computer freezes – Fix problem and Save data

Last Updated on June 16, 2020 by Jason Ben

The computer can’t be turned on, restart over and over again? How to save your computer? Follow this article and solve your problem step by step.

Computer Freeze

Oh no! I can’t remember how many times my computer froze. Like most people, I don’t shine at repairing the computer. The only thing I can do is to restart the computer. If the reboot action doesn’t work, I would send the computer to the computer repair shop. It cost a lot of money every time. What’s worse, some unsaved files can’t be found anymore after these disasters. This time, I decided to save my wallet. I dug up many repair computer tutorials and combined with my own experience, I sorted out some ways in this article. I sincerely hope this article can also solve some of your problems. My computer is running Windows 10.

When the computer freezes, we can wait a few minutes. It might be busy processing a complex task, so it appears to be frozen. If the computer still freezes after several minutes, we can take the following measures.

Way 1: Press Esc key multiple times. This action may help you, but the chance of success is very low.

Way 2: If pressing Esc doesn’t work, we can repeatedly press the Num Lock or Caps key on the keyboard.

If you can see the Num/Caps Lock indicator on your keyboard turn on and off, then congratulations, your computer is still working. The cause of the computer freezes may be that a program can’t respond. Press Ctrl+Alt+Del or Ctrl+Shift+Esc key combination to negotiate with Task Manager. In the pop-up window, you can see the program’s name, highlight the unresponsive program and click End Task button. This action will take 10 to 20 seconds.

If you can open the Task Manager, but the mouse still doesn’t work, there may be a problem with the mouse hardware. How to solve the mouse did not respond?

USB mouse

  1. Please disconnect the mouse cable and then reconnect to a different USB port. Generally speaking, there are a total of six USB ports on the host computer.
  2. Or, you can change another USB mouse.

Wireless mouse

  1. Turn on the power switch of the wireless mouse which is often located on the bottom side.
  2. Replace the mouse battery.
  3. Disconnect and then reconnect the wireless USB adapter to a different port.

If the Num/Caps Lock indicator doesn’t change, then reboot your computer to fix the problem. Your freezing computer will give in to resist and turn off after you keep holding down your computer’s power button about 4 to 5 seconds. Next, restart the computer. During the process, you will see a blue screen asking if you want to start the computer in Safe Mode or Start Windows Normally. Choose the Start Windows Normally option by pressing the up and down arrows on the keyboard. Finally, click Enter key on the keyboard.

If none of these strategies is working, it is very likely that the hardware/device driver or system is damaged. If things get to this level, then we can only reinstall the system or hard drive.

After things get worse and worse, what do we do with the data we stored on our computer? I recommend you to use Data Recovery software. You also can consult this article about how to efficiently fix green screen of death issue on windows 10.

Related Article:

How to Recover Deleted Files from PC
Files Disappeared from External Hard Drive on Mac