Samsung Kies, which is an official 3 in 1 file management software for Samsung Phone and Tablet, enables you to connect your Samsung handset to PC, making it easier and more intuitional to access Samsung data and install firmware updates on your Samsung device.
The Main Functions of Samsung Kies
The desktop software helps you in managing music, video clips and other multimedia content stored on your Samsung device. It is an essential application if you have a lot of files on your Samsung device and want to manage your data on the computer.
Key Functions of Samsung Kies:
Transfer Data from Samsung Phone/Tablet to PC.
Back up personal data on your Samsung devices, including photos, videos, messages, call logs, contacts, memos, and schedules to PC.
Restore Backup Data on PC.
Download and upgrade the firmware of a connected Samsung device to the latest version.
In addition to the above functions, you can also “Transfer backup data from a device made by a manufacturer other than Samsung Electronics, which is saved on a PC, to a Samsung device.” That means you can back up other Android Phone to PC and then use Samsung Kies to transfer data to Samsung Phone when you switch to a new Samsung from other Android phones.
Since the application is continually updated to suit the most recent Samsung mobile devices, there are several versions and editions of Samsung Kies.
If you don’t want to use the wrong version and result in an error message, you’d better follow the detail below.
Feature Comparison Between Samsung Kies, Kies(Lite), Kies 3, Kies Air and Kies Mini
So, what exactly is the difference between Samsung Kies, Samsung Kies(Lite), Samsung Kies 3, Samsung Kies Air and Kies Mini? And which one should you download？
Kies and Kies 3:In a nutshell, Samsung Kies is a full-featured desktop program for Older Samsung device, while Kies3 is for the New Samsung with less library management function.
Kies and Kies(Lite):If you have already installed Samsung Kies on your pc, you can switch to Samsung Kies Lite mode. In fact, Samsung Kies Lite is just like a view option, bundling with Samsung Kies, without library management function.
Kies Air:If you don’t want to install Kies on PC or want to manage your data on a public computer, you can use Kies Air on your Samsung handset to connect to PC with a web browser.
After following the instruction above and installing Samsung Kies/ Kies 3 successfully, you can now Manage, Back up and Restore Samsung data with it.
Run Samsung Kies/ Kies 3 on your PC
Connect your unlocked Samsung device to the PC with a USB cable. (As you can see from the table of Samsung Kies- Pedia above, Samsung Kies3 doesn’t support Wi-Fi connection. And some functions may not available if you connect Samsung Kies via Wi-Fi. )
Change the connection mode to Media device (MTP) by tapping the “Use USB to” notification on the phone screen.
1. Managing Samsung Data with Samsung Kies
To import data from PC or an external storage device to Samsung phone with Kies/ Kies 3
Select a category under the connected device name at the top left of the Kies screen.
Click the Plus button “+” at the top.
Choose the desired files stored on PC or an external storage device and Click the “Open” button.
Then the files will be imported successfully.
Tips – What types of data can be imported with Samsung Kise: Contacts, Schedule, Memo, Photos, Movies, music and more. (Source: Samsung Kies- Pedia)
To export data from Samsung device to PC with Kies/ Kies 3
Select “Import/ Export” at the top of the Kies screen.
Choose and click the data type you want to save on your PC.
Select a folder and click “Select Folder” button to save the selected data to PC.
Tips – What types of data can be exported with Samsung Kise: Contacts, To Do, Schedule, Message Photos, movies, music and more. ( Source: Samsung Kies- Pedia)
2. Backup Samsung to PC with Samsung Kies/ Kies 3
To Back Up Samsung Data to PC with Samsung Kies /Kies 3:
Navigate to the Backup/Restore tab on the top of the window and click “Data Backup”.
Select the data types you want to back up > Click the “Backup” button to start the backup process.
Wait for a few minutes until everything is done and click “OK” to finish.
Tips – What types of data can be backed up with Samsung Kise: Contacts, S Memo, S Planner, Call log, Message, Photos, movies, music and more.
Tips – How to deleted Samsung Kies backup files to free up space?
At the top menu bar, Click Tools > Preferences> open the Device tab.
Select a certain file from the list of backup files > click “Delete Backup”.
If there is something wrong with the system of your Samsung phone/ tablet, or you just want to improve the performance and capacity of your Samsung Device, you can easily achieve it by upgrading the Samsung to the latest version with the Samsung Kies. (Note: An upgrade can only be allowed by using firmware authorized by Samsung.)
What You Should Do Before Upgrading The Firmware Of Samsung Device?
Connect your unlocked Samsung device to the PC with a USB cable. (As you can see from the table of Samsung Kies- Pedia above, Samsung Kies3 doesn’t support Wi-Fi connection. And firmware upgrades may not available if you connect Samsung Kies via Wi-Fi. )
Change the connection mode to USB Mass Storage (MSC) mode (also known as Windows Media Sync mode or Kies mode on some phones) by tapping the “Use USB to” notification on the phone screen.
Backup your Samsung first, in case of any data loss during the firmware upgrade process.
Charge the battery of your Samsung Phone/Tablet to 80% or more.
Download the latest firmware beforehand: At the top of the Kies screen, go to “Tool”> “Firmware upgrade settings” > check the “Latest firmware auto-download” > from “Auto-download firmware for:” select a device and click “OK”.
Steps to upgrade the firmware of Samsung Device with Samsung Kies:
View “Firmware information”: Choose a device name under “Connected devices” > Click “Basic information” tab, and check the “Latest firmware version” by clicking the “View upgrade information”
Click the “Firmware upgrade” button and click “Skip” to skip the backup process.
Keep the device connected and power on during the firmware upgrade.
Part Two – Fix Samsung Kies, Kies 3, Kies Air and Kies Mini Not Working
Buggy Kies: A Good Helper Gone Bad
Despite having many intriguing features, Samsung Kies can sometimes tend unreliably. In some instances, the application can be prolonged, experience difficulties in synchronization, and fails to detect connections between Samsung devices. The application seems like a work in progress, and it doesn’t ease the pressure in managing content on your phone.
What are some of the hurdles experienced while using Kies, Kies3, Kies Air or Kies Mini? What are their solutions?
Samsung Kies series has become a favorite application series for data management. However, it is gradually losing its fame as it is full of hurdles in operation. In this section, you will learn all the possible reasons causing your application to fail. Also, you will access all the possible solutions to solve your mystery while working with this application. Many of the application users are continually identifying problems related to Kies application. The following are some of the common problems experienced by the application users and with solutions.
1. The application won’t install.
This error completely bars you from using the Samsung Kies application let alone working correctly in the future. There could be several reasons for this problem to occur. First, the installation failure could be caused by having a distorted version of the software installer. Moreover, your antivirus could be the one restricting the application installation based on specific safety issues. Lastly, running an outdated version of the operating system and or having a network problem while installing the application could also cause an installation error.
Solution: First, ensure that you have established a fast and reliable internet connection to initiate the installation process. Once the first step is OK, check your antivirus restrictions on software installations in the device settings. These settings could also be the problem behind the application installation error. The last option if the others don’t work is to match the application system requirements with your Samsung’s.
2. Unsupported device alert.
On this point, it is vital to know that Kies 2.6 supports devices with Android 4.2 or lower. However, your device must have an Android version of 4.3 and above to enjoy the services of Kies 3.0. Once these requirements are absent, then you can’t use the application either way. Hence the unsupported device alert will keep on popping.
Solution: You should first check whether your phone model supports the Kies versions. Secondly, you can always contact customer support in case your device meets the software requirements but fails to work.
3. The application can’t synchronize properly.
Synchronizing your phonebook, calendar, and other files are one of the fantastic features of Kies. However, at times, synchronizing fails and a message pinpointing the error known as “unknown error” pops-up.
Solution: In case this error occurs, then you have to inspect both the device and application preferences. Ensure that all the items on the “Initialize system Log” are highlighted.
4. Application forever stuck on connecting.
This is one of the most common problems facing Samsung Kies users. After establishing a connection, the application Kies fails to recognize the device. The connection problem can be caused by incompatible software, a damaged USB port, or a bad software update.
Solution: This error happens when the application fails to detect your Samsung device. For you to resolve this error open the Kies Troubleshooting option for connection errors, then follow all the presented prompts carefully.
Part Three: Samsung Kies Alternative – Plan B to Synchronize Data between Samsung device and PC
In conclusion, in the case that Samsung Kies persistently incurs the above errors or completely fails to function, then feel free to switch to Android Transfer.