Summary: This article will show you the possible reasons for “The value is missing” and the methods to fix it. Also, if the error cannot be fixed, or the side effect of solving the problem is unacceptable, you can still find some replacement for iTunes.
Last Updated on September 8, 2020 by Jack Robertson
We’ve received some reports from readers saying that they failed to connect their iPhone to iTunes and received a notification – “iTunes Could Not Connect to This iPhone, The Value is Missing”. With this error, you cannot sync to iTunes and use it to update, restore or back up your device. To regain your iTunes connection, this article will show you how to fix the error of iTunes value missing. But first, you need to understand the iTunes Value Missing problem first.
Depending on the 2 reasons, you can have specific methods to fix the error:
Normally, if the problem is caused by iTunes. We can easily solve it by updating or reinstalling iTunes.
To update iTunes, you need to launch iTunes on your PC, and go to Help > Check For Update, to make sure you have the latest version of iTunes.
If, the iTunes on your PC is the latest version, try to re-install it. Uninstall it first and download a new one on your PC.
After the upgrade or re-installation, if you still fail to sync your iPhone to iTunes. This problem might result from your iPhone. Check out the next section to repair your device.
While the problem is caused by an unidentified error on your handset, repairing it can help you regain connection to iTunes. To fix an iOS system error, we need help from FoneLab. Similar to iTunes, FoneLab is an iOS management tool that you can use it to do multiple tasks, for example, you can use it to recover lost data or iTunes/iCloud backup, backup and restore data on the handset, and fix the errors in an iOS device. Having the capability to fix iOS errors, FoneLab can help you fix iTunes Value Missing error with some clicks.
Here are what FoneLab can do for you:
Now, let’s see how to use FoneLab to solve your problem.
Step 1 Download FoneLab on your PC, and launch it
Step 2 Choose iOS System Recovery
Three functions are listed, choose iOS System Recovery to fix your iPhone, and then, connect your iPhone to the PC with a USB cable, try to use the original accessory.
Step 3 Scan your iPhone
In order to find out the error on your iPhone, click Start to scan your iPhone. The scan will be done in seconds, then you can see the exact error of your iPhone, click Fix to proceed.
Step 4 Download a firmware to repair the error
Two modes for repairing are offered. Here, we need to choose Advanced Mode to fix the iPhone. Click Confirm to proceed.
Then, FoneLab will list the information of your device, make sure it’s correct. Click Repair to download a firmware. This firmware will be used to repair your iPhone.
After the download is complete, FoneLab will automatically start to repair your iPhone.
When the process is complete, you can connect your iPhone to iTunes without any problem.
When your iPhone has something gone wrong, we can put it into Recovery mode and connect it to iTunes to fix the fault.
Now, let’s begin with setting your device to Recovery mode.
Step 1 Recovery mode
Power off your device first. Then,
Release the button(s) when you see the Recovery-mode screen, connect the device to the PC with a USB cable.
Step 2 Restore your device
iTunes will detect your device and launch automatically.
On the interface, go to Devices and select this device, a notification will appear, saying that there is a problem with the iPhone and you can choose to Restore or Update the device. Here, select Restore to fix the problem. iTunes will start to restore your iPhone and the problem will be fixed.
When the process is complete, you can connect your iPhone to iTunes without entering Recovery mode. However, using Recover mode to repair your device will lead to a complete data loss, you’d better back up your data without iTunes first.
Just like Recovery mode, DFU mode is also an iOS mode for restoring devices. Short for Device Firmware Update mode, DFU mode can help you update and restore your device no matter what states your iPhone is in. To fix the error, we can try DFU mode.
Step 1 Enter DFU mode
Step 2 Restore your iPhone
Once the DFU mode is successfully set, you’ll receive a pop-up notification on iTunes, saying your iPhone needs to be restored before it can connect to iTunes. Click OK to proceed.
On iTunes, click Restore iPhone, then iTunes will start to restore your iPhone.
Once completed, your iPhone will be completely fixed, you can now connect it to iTunes without any faults.
When you can’t stand with the side effect of repairing the bug or the error just cannot be fixed, and your iTunes is still unavailable to use, you can still back up or reset your device with the help of other tools.
To back up your iPhone and restore data on it, we can apply to FoneLab. As mentioned, FoneLab is a powerful iOS management tool, you can use it to make a backup as well. Offering a more convenient data backup and restore service, you may choose to keep those important data and leave the rest behind.
Let’s try using FoneLab to do a backup now.
1. Download the program on your PC.
2. Choose iOS Data Backup & Restore > iOS Data Backup.
3. Select the data you want to backup.
4. Click next to begin.
Your data will be perfectly saved on your PC then, you can choose iOS Data Restore to restore data back to the device.
Actually, we can simply perform a reset via the handset, we don’t need to apply to iTunes or other tools for help. We can restore our iPhone to factory setting with only 1 step. Here’s how:
On your iPhone, tap Settings > General > Reset > Reset All Settings and Contents, tap Erase Now to proceed. Then, you need to enter your screen passcode and iCloud password to confirm the action. Once entered, a total reset will begin, just wait for the completion.
When the reset is done, no more data and Apple ID remain, you can power it on and set up for new.
It’s pretty annoying when you see “iTunes could not connect to this iPhone. The value is missing”. But still, we can find our way out of it. Just try the methods above and hopefully, you can solve the problem at ease. Also, you can find an iTunes alternative to do the regular backup or reset.